Privacy Policy for Freelancer App
Last Updated: [12/12/2025]
Introduction
Welcome to Freelancer (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“App”) and related services.
By downloading, installing, accessing, or using our App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our App.
We collect information that you provide directly to us when you:
- Account Registration: Name, email address, phone number, password
- Profile Information: Profile pictures, professional information, specializations, service locations, addresses, social media account links
- Portfolio: Images and work samples (up to 3 images, 5MB each)
- Payment Information: Payment details processed through secure third-party payment gateways (we do not store full credit card information)
- Communication: Messages, ratings, reviews, and feedback you provide
- Service Requests: Job postings, service requests, and speciality requests
When you use our App, we automatically collect certain information, including:
- Device Information: Device type, operating system, unique device identifiers, device model, and manufacturer
- Location Information: GPS coordinates, location data, and address information when you enable location services
- Usage Data: App usage patterns, features accessed, time spent in the App, and interaction data
- Log Data: IP address, browser type, access times, and pages viewed
- Mobile Device Identifiers: Device ID, advertising ID, and other unique identifiers
We may receive information from third-party services you connect to our App:
- Firebase Authentication: Authentication tokens and user verification data
- Google Maps: Location and mapping data
- Payment Processors: Transaction information and payment status
- Social Media Platforms: Information from linked social media accounts (if applicable)
We use the collected information for the following purposes:
Service Provision
- To create and manage your account
- To provide, maintain, and improve our services
- To enable communication between clients and freelancers
- To process payments and manage subscriptions
- To send service-related notifications and updates
Location Services
- To display your location on maps
- To help clients find nearby service providers
- To update your location in the background (every 30 seconds) when enabled
- To provide location-based service recommendations
Communication
- To send push notifications about messages, ratings, job updates, and service requests
- To respond to your inquiries and provide customer support
- To send important updates about our services
Analytics and Improvement
- To analyze usage patterns and improve App functionality
- To understand user preferences and enhance user experience
- To detect and prevent fraud, abuse, and security issues
Legal Compliance
- To comply with applicable laws and regulations
- To respond to legal requests and protect our rights
- To enforce our Terms of Service
Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We share information with third-party service providers who perform services on our behalf:
- Firebase (Google): For authentication, cloud messaging, and push notifications
- Google Maps: For location and mapping services
- Payment Processors: For processing payments and subscriptions
- Cloud Storage Providers: For storing user data and files
- Your profile information (name, profile picture, ratings, reviews, specializations) is visible to other users as part of the service discovery feature
- Portfolio images and work samples are publicly visible to potential clients
Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Storage and Security
Storage Location
Your data is stored on secure servers and may be processed in countries other than your country of residence. We implement appropriate safeguards to protect your data in accordance with this Privacy Policy.
Security Measures
We implement industry-standard security measures to protect your information:
- Encryption of sensitive data in transit and at rest
- Secure password storage using encryption
- Secure token-based authentication
- Regular security assessments and updates
- Access controls and authentication requirements
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time through the App settings.
Your Rights and Choices
Access and Update
You can access and update your personal information directly through the App’s profile settings.
Location Services
You can enable or disable location services through your device settings. Note that disabling location services may limit certain App features.
Push Notifications
You can manage push notification preferences through your device settings or App settings.
Account Deletion
You can delete your account at any time through the App settings. Account deletion requires password verification and will permanently remove your account and associated data, subject to legal retention requirements.
Data Portability
You may request a copy of your personal data in a structured, machine-readable format.
Opt-Out Rights
You can opt out of certain data collection and processing activities, though this may affect App functionality.
Children’s Privacy
Our App is not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
Permissions We Request
Our App requests the following permissions:
- Camera: To take photos for your profile and portfolio
- Location (Fine & Coarse): To show your position on maps and enable location-based services
- Location (Background): To update your location every 30 seconds when the App is in the background
- Storage/Photos: To select and upload images for your profile and portfolio
- Notifications: To send push notifications about messages, updates, and service requests
- Internet: To connect to our servers and third-party services
- Microphone: To record videos with sound (if applicable)
You can revoke these permissions at any time through your device settings, though this may limit App functionality.
Third-Party Services
Our App integrates with the following third-party services:
Firebase (Google)
Google Maps
Payment Processors
- Purpose: Payment processing and subscription management
- Privacy Policy: Provided by the respective payment processor
These third-party services have their own privacy policies. We encourage you to review them.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy in the App and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
Your Consent
By using our App, you consent to our Privacy Policy and agree to its terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: [technology.organizationsa@gmail.com]
App Support: Available through the App’s “Contact Us” feature
Compliance
This Privacy Policy is designed to comply with:
- Google Play Console Privacy Policy requirements
- General Data Protection Regulation (GDPR) for EU users
- California Consumer Privacy Act (CCPA) for California residents
- Other applicable data protection laws
App Name: Freelancer
Developer: [Esraa Mohamed]
Contact: [esoodawood186@gmail.com]
This Privacy Policy is effective as of the date stated above and applies to all users of the Freelancer App.