Last Updated: October 1, 2026
Welcome to Jiran : Jiran - Ψ¬ΩΨ±Ψ§Ω.
Your privacy and data security are important to us. This Privacy Policy explains how we collect, use, protect, and manage your information when you use our mobile application and services.
Jiran (βweβ, βourβ, or βusβ) is committed to protecting your personal information and maintaining transparency regarding how your data is handled.
This Privacy Policy applies to:
app.jiranapp.netsocket.jiranapp.netThe App is intended for use in Saudi Arabia. You choose a role at onboarding: customer (request a service) or provider (receive and fulfill requests). Guest browsing uses the customer experience until you sign in.
If you do not agree with this policy, please discontinue use of the App.
We may collect the following information directly from you:
β οΈ We do not use password-based authentication.
β οΈ Face ID and fingerprint templates stay on your device. We do not upload biometric templates to our servers. Device information is used only to bind that local login to this installation.
If you join as a service provider, we may also collect:
ready_to_start until the order is completed or cancelledPayments made electronically are processed by a third-party payment provider.
π We do not store full payment card details on our servers.
When using the App, certain information may be collected automatically:
We may collect GPS location data when you:
Location is used for booking, discovery, and fulfillment. You can turn location access off in your device settings. Some features will not work without it.
Our App integrates with trusted third-party services including:
| Service | Purpose |
|---|---|
| Firebase | Push notifications and app infrastructure |
| Google Maps | Maps, nearby providers, and address selection |
| OpenStreetMap Nominatim | Reverse geocoding of a selected location |
| Payment provider | Electronic payment processing |
Socket.IO (socket.jiranapp.net) |
Live order status and order chat |
We use collected information to:
We do not sell your personal information.
To fulfill a booking:
Chat messages are visible to the customer and provider on that order, and to our operations systems as needed to run the service.
Where required by applicable law or a valid legal request.
In cases of merger, acquisition, or asset sale.
We implement industry-standard protections including:
Your data is retained only as long as necessary for:
You may update your profile, phone number, and (for providers) professional details, portfolio, and hours from the App.
Location access can be enabled or disabled from your device settings.
Push notifications can be managed through:
You can turn biometric sign-in on or off in the App. Disabling it removes that local login option. Biometric templates remain under your deviceβs control.
You may request account deletion in the App (OTP confirmation).
Some data may remain stored where legally required, or where needed to complete an open order, payment, or dispute.
You may request a copy of your personal data by contacting us.
Our services are not intended for users under the age of 13 (or the minimum legal age in your region).
We do not knowingly collect childrenβs data.
| Permission | Purpose |
|---|---|
| Location (while using the app, and background where enabled) | Nearby providers, booking pin, and provider availability |
| Face ID / fingerprint | Optional local sign-in |
| Photos & files | Profile photo, portfolio, certificates, and complaint images via the system picker |
| Notifications | Order and account alerts |
| Internet & network state | API, maps, and real-time updates |
You may revoke permissions anytime via device settings. The Android app does not declare a camera permission; images are chosen through the system picker.
Your information may be processed outside your country of residence, including by infrastructure providers such as Firebase and Google Maps.
We apply appropriate safeguards to protect transferred data according to applicable laws. The service itself is offered for use in Saudi Arabia.
We may update this Privacy Policy periodically.
Updates will be reflected by:
GET /api/v1/user/privacy-policy and GET /api/v1/provider/privacy-policy)By using Jiran, you agree to this Privacy Policy and our data practices.
If you have any questions or privacy-related requests:
Use Contact Us, or the complaints section, inside the App. Contact details shown in the App are loaded from our servers.
This Privacy Policy is designed to align with:
| Item | Details |
|---|---|
| App Name | Jiran - Ψ¬ΩΨ±Ψ§Ω |
| Application / Bundle ID | com.techorg.jiranmobilemobile |
| Developer | TechOrg / Esraa Mohamed & Kareem Mohamed are flutter dev |
π Your privacy matters to us.
Made by Esraa and Kareem Flutter Team in TechOrg
This Privacy Policy applies to customers and service providers of the Jiran app and is effective as of the date listed above.